Director of Maintenance Control

GlobalX · Miami, FL

Description

Job Description TITLE: Director of Maintenance Control REPORTS TO: SVP Technical Operations About the Role: The Director of Maintenance Control (DMC) leads GlobalX's Maintenance Control function, providing 24/7/365 oversight of aircraft airworthiness release, technical dispatch reliability, and real-time maintenance decision-making across the operation. The DMC serves as the central point of coordination between Maintenance, Flight Operations, Dispatch, Line Maintenance stations, and third-party MRO providers, ensuring every aircraft released to service meets the airworthiness standards of 14 CFR Parts 91, 117, and 121, GlobalX's OpSpecs, and — where applicable — ETOPS requirements. This role owns after-hours and off-shift planning, technical troubleshooting escalation, interdepartmental communication protocols, and the development of a bench-ready Maintenance Control team.

Requirements

  • FAA Airframe & Powerplant (A&P) Certificate required; IA and/or Dispatcher certificate preferred.
  • 7–10 years of Part 121 aviation maintenance experience.
  • 3–5 years in Maintenance Control/MOCC leadership.
  • Working knowledge of 14 CFR Parts 91, 117, 121 and ETOPS.
  • Demonstrated leadership and team development experience.
  • Airbus A320/A321 maintenance experience.
  • FAA CMO/PMI interaction experience.
  • Experience with CASS, SMS, and reliability programs.
  • Responsibilities:
  • After-Hours & Off-Shift Planning
  • Design and maintain 24/7/365 Maintenance Control coverage, including a documented on-call and escalation matrix for nights, weekends, and holidays.
  • Ensure sufficient staffing depth so that no single point of failure exists in after-hours technical decision-making, AOG response, or maintenance release authority.
  • Own the after-hours notification tree connecting Maintenance Control to the Director of Maintenance, Director of Quality, Director of Safety, and station leadership for events requiring escalation outside business hours.
  • Review after-hours event logs each morning to identify recurring discrepancies, delayed decision-making, or coverage gaps, and drive corrective action.
  • Technical Troubleshooting & AOG Resolution
  • Provide, or ensure Maintenance Controllers provide, real-time technical guidance to line stations and MRO partners on complex discrepancies, including engine, bleed air, hydraulic, avionics, and structural events.
  • Direct the resolution path for Aircraft on Ground (AOG) events, balancing safety, regulatory compliance, and operational recovery, and know when to escalate to Engineering or the OEM technical representative.
  • Maintain and continuously refine troubleshooting reference material, event log analysis practices, and MEL/CDL decision support tools used by the Maintenance Control desk.
  • Lead root-cause analysis on recurring or high-impact technical events and translate findings into reliability program input and CASS reporting.
  • Interdepartmental Communication
  • Serve as the primary conduit between Maintenance Control, Dispatch, Flight Operations, Crew Scheduling, Station Operations, and MRO vendors during active events.
  • Maintain a standardized communication protocol (who is notified, in what order, by what channel) for AOG, diversions, MEL/CDL application, and irregular operations.
  • Partner closely with the Director of Quality/Chief Inspector and the Director of Safety on findings that intersect airworthiness, quality escalations, or Safety Management System (SMS) reporting.
  • Represent Maintenance Control in daily operations calls, irregular operations (IROPS) briefings, and cross-functional planning sessions.
  • Schedule & Maintenance Planning Oversight
  • Oversee coordination between Maintenance Control and Maintenance Planning to ensure scheduled maintenance visits, AD/SB compliance windows, and letter checks do not conflict with operational demand.
  • Monitor fleet utilization and maintenance due-list status to anticipate schedule risk before it becomes a dispatch reliability problem.
  • Support Line Maintenance and Planning leadership in sequencing unscheduled discrepancies into upcoming maintenance visits without compromising turn times or crew/aircraft availability.
  • Review punch/duty schedules for Maintenance Control staff to confirm adequat
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